Find answers to commonly raised questions
If you can't find the answer here, please get in touch and we'll be happy to help
Neyber is an award-winning financial wellbeing provider that helps UK employees be better with their money. We work with employers to support financial wellbeing in the workplace with access to affordable, salary-deducted loans, a range of savings and investment products and access to financial education.
To find out more about our story click here.
We care about financial wellbeing because we believe hard-working people deserve to be stress-free when it comes to money. Based on our research around two thirds of UK employees currently experience money worries. This not only affects their personal life but it also impacts their professional life. Over half of UK employees said that money worries affect their behaviour and ability to perform in the workplace.
We're backed by investors who believe in the importance of a financial wellbeing solution for employees. Our lead investor, Police Mutual, is the largest affinity association in the UK.
Neyber is no risk for employers. Neyber are regulated by the FCA and are fully responsible for all loan processes.
Traditional forms of wellness focus on things like exercise and nutrition. However, managing your finances can be stressful, take time and require support which can all have an impact on how you feel at work.
We have published a number of reports about the importance of wellbeing in the workplace, which you can read here.
Our rates have been designed to be an attractive alternative to the rates offered by traditional lenders. Because repayments are secured by salary, the risk of an employee defaulting is reduced and in turn we can offer our customer better rates.
If an employee leaves, we will transfer any outstanding loan repayments onto direct debit. We may charge a £12 administrative fee at this time.
Yes. Credit unions have long been offering loans which are repaid using salary-deduction. There are over 500,000 credit union members in the UK who have access to more affordable finance. We launched with our first client in February 2015, making us the first organisation in the UK to offer salary lending to employees. The introduction of Neyber has seen a higher take-up than the standard take-up for the Cycle to Work scheme.
No. Over half of our existing customers turn to Neyber for debt consolidation and are benefiting from a 20% reduction in monthly debt repayments; equivalent to a 5% increase in salary (February 2017). Our focus on affordability means employees don\'t take on more than they can reasonably afford.
Our solution is designed to be very 'light touch' for employers. We slot in seamlessly with your payroll system to co-operate salary deductions.
Get in touch
Got questions or need more information? Feel free to get in touch with us.
We're open Monday - Thursday 9am to 6pm, Friday 9am to 5pm. We are closed at weekends and on Bank Holidays. Call charges may vary.
Calls may be monitored or recorded for training or quality purposes.
Please note, we are not able to take applications by phone.
0800 820 3103
0203 744 0552
Financial wellbeing team: firstname.lastname@example.org
Support team: email@example.com