Privacy Policy Statement

General principles

Neyber is a responsible lender committed to keeping your information private and protected.

‘Your information' means any information about you that you, or third parties provide to us, or we produce in relation to our services provided to you.

This policy statement relates to the privacy of your information. The Neyber Limited Privacy Policy explains how we will handle your information.

Neyber is committed to compliance with Data Processing Laws and respecting your privacy. “Data Processing Laws” means (a) the Data Protection Act 1998 and any laws or regulations implementing Directive 95/46/EC; and/or (b) the General Data Protection Regulation (GDPR); and/or any corresponding or equivalent national laws or regulations; and any applicable laws replacing, amending, extending, re-enacting or consolidating any of the above DP Laws from time to time; For the purposes of the Data Processing Laws Neyber is the data controller and we are registered with the Information Commissioner’s Office (registration number: ZA039009).

1. Neyber’s Privacy Principles

  • Neyber is committed to safeguarding the privacy and security of your information.
  • We will only collect and use your information where we have lawful legitimate business reasons to do so.
  • We will not ask for more information than we need for the purposes for which we are collecting it.
  • We will update our records when you inform us that your details have changed.
  • We have implemented and adhere to information retention policies relating to your information.
  • We will ensure that your information is securely disposed of at the end of the appropriate retention period.
  • We observe the rights granted to you under applicable privacy and data protection laws.
  • We will ensure that queries relating to privacy issues are promptly and courteously dealt with.
  • Our staff are trained on their privacy obligations.
  • We will ensure there are appropriate measures in place to protect your information regardless of where it’s held and ensure that safeguards are in place before transferring your information to other countries.

2. Information we collect

Our Privacy policy covers:

  1. anonymous visitors to our website ("Guests");
  2. customers or prospective customers; and
  3. our business clients (and their personnel).

If you visit our website anonymously as a Guest, we will collect information relating to the areas of our website you visited and the times of the visit, together with information about the computer used to access the website such as which browser you are using, your network location, IP address and the type of connection being used.

Once registered on our website we collect all the information you provide as answers to the interactive questions, the details of your requirements and information relating to your activity on our website.

Where you provide information about others (e.g., for joint accounts, employee details etc.) you must ensure that you have their consent or are otherwise entitled to provide this information to us.

If you are a customer, or a prospective customer, we also collect information from other sources in relation to your requirements, for example information from employers, credit reference agencies and fraud prevention agencies about you and your financial associates. We will retain information collected about you online for as long as permitted for legitimate business purposes.

We collect the information above by using cookies. Neyber's Cookie Policy explains what cookies we use on our website.

3. How we use your information

We store and use this information for the following activities:

  • identify you and make your visit to our website secure;
  • securely provide you with details of the products, services and new features which you may be interested in;
  • allow you to store your details so that your preferences are retained when you revisit our website;
  • analyse site usage and improve our products and services, including answering questions and responding to feedback and complaints;
  • send you communications relevant to your use of the services and to assist in troubleshooting problems;
  • help protect you against fraud or other criminal activity;
  • carry out financial and identity checks, fraud prevention checks, regulatory checks and credit checks;
  • check details on applications for credit and other facilities;
  • update the records we hold about you;
  • (in respect of borrowers) trace your whereabouts and recover debts or enforce a loan agreement if you do not repay money you have borrowed; and
  • (if you have consented to this) provide you, or permit your employer or member organisation to provide you with information about goods or services offered by other companies that we feel may interest you;
  • other legitimate purposes required by law or required by The Information Commissioner Office.

4. Your Rights

GDPR provides you with 8 rights concerning the processing of your personal data. These are listed below:

  • The right to be informed;
  • The right of access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object, and;
  • Rights related to automated decision making and profiling

Should you wish to contact us to exercise these rights, you are welcome to email the Neyber Data Protection Officer at support@neyber.co.uk or write to us at Customer Services, Neyber Limited, 1st Floor, 3 Finsbury Avenue, London, EC2M 2AR.

For further details and explanations of these rights, please refer to Neyber’s full Privacy Policy.

Last Updated: 30th May 2018

Get in touch

Got questions or need more information? Feel free to get in touch with us.

We're open Monday - Thursday 9am to 6pm, Friday 9am to 5pm. We are closed at weekends and on Bank Holidays. Call charges may vary.

Calls may be monitored or recorded for training or quality purposes.
Please note, we are not able to take applications by phone.

0800 820 3103

0203 744 0552

Financial wellbeing team: hello@neyber.co.uk

Support team: contactus@neyber.co.uk