We are here to help

Money Worries

We know that people’s circumstances can change which may leave them struggling financially. If that happens we’re here to help you and offer assistance where we can.

Loan repayments

If you’re having concerns about making your loan repayments it’s important that you get in touch with us as soon as possible so we can discuss any issues you’re having. We have a dedicated team available who will work with you to find the best solution for your needs.

We can also provide details of free independent debt advice agencies who can offer support through any difficult times.

Contact our team

You can contact our team by calling us on 0800 820 3103 or 0203 744 0552. Alternatively you can email us at support@neyber.co.uk. Please remember to include your name and loan reference number and we will respond as soon as possible.

How we will help you

We know speaking about finances can be daunting so to help you prepare we’ve outlined below the types of things we’ll talk about during the call:

  • Discuss your situation so we can understand any issues you’re experiencing
  • Ask about your income and outgoings and any other debts you may have
  • Explore potential repayment options to help your situation
  • Provide details of free independent debt agencies if you would like more financial advice or support

Please note
We do not provide advice. We are unable to provide you with advice about your debt or debts you may have with other organisations.


More questions?

To find out more about managing your money take a look at our financial wellbeing hub.

Get in touch

Got questions or need more information? Feel free to get in touch with us.

We're open Monday - Thursday 9am to 6pm, Friday 9am to 5pm. We are closed at weekends and on Bank Holidays. Call charges may vary.

Calls may be monitored or recorded for training or quality purposes.
Please note, we are not able to take applications by phone.

0800 820 3103

0203 744 0552

Financial wellbeing team: hello@neyber.co.uk

Support team: contactus@neyber.co.uk